Restaurants always look for ways to improve their guest experience. Although the restaurant employees have a sheer amount of technology available to manage the show, however, still many employees continue to perform numerous tasks by hand. This acts as a hindrance in improving the customer experience, whether it is in relation to service or quality of food. Keeping this in mind a Japanese startup company, Toreta is offering customer management and reservation platform for the restaurants under the same name.
Toreta, launched in 2013 by Hitoshi Nakamura, founder, and CEO, has been aggressively promoting digitalizing the food business. The company has successfully acquired approximately 12000 restaurants as users since its launch. According to reports, Japanese mobile telco NTT DoCoMO has secured a capital and business tie-up with the company. With NTT DoCoMo’s investment of $27.2 million in this company, it has secured a 40% stake in this Japanese startup.
The company believes that restaurant employees are always under immense stress from the endless tasks they need to perform each day and easing some burden off the frontline staff is the most vital concern of the restaurant managers. Toreta’s platform helps in doing the same.
The restaurant employees can forgo handwritten reservations and use an easy and paperless management system. This efficient system will give the employees additional time in hand to take care of other tasks enabling a smoother running restaurant. This is likely to boost customer satisfaction and help the restaurant to build up its customer base.
The reservation system by Toreta is simple to use and the restaurants can use it instantly with little change in their daily operational routine. Toreta’s system is user-friendly and is easily adaptable.
The front-line staff can easily do table-scheduling, manage floor plans and also allows to automatically records restaurant employees voices from all telephone reservations for future reference. There is also an option for making handwritten notes for those who prefer writing by hand then using a keyboard. Besides, that business cards and related memos can be photographed and added to the system to provide seamless management operations.
Toreta’s platforms also allows customizing menu selections so restaurant staff can track how many orders of each course will be needed to prepare. Besides that, tracking walk-in customers and assigning a table to waiting customers to canceling/restoring reservations, Toreta is one stop shop for all reservation needs.
With every new reservation, the customer data gets stored. By entering a customer’s name or telephone number the system can show customer’s profile and their visit history. This helps the restaurant employees to familiarize with regulars refining their dining experience.
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