Brainfish Raises $3.85M to Accelerate Global Expansion of AI-powered Customer Support

Sydney-based startup Brainfish, specializing in AI-driven customer support solutions for online businesses, has successfully secured AUD 3.85 million (USD 2.5 million) in its second funding round. The round will help the company’s product innovation efforts and expedite its global expansion strategy.

Led by Surge, a venture capital firm under Peak XV Partners, the funding round saw participation from Macdoch Ventures, Black Sheep Capital, Justus Hammer (MadPaws), and a cohort of angel investors from both Australia and the United States. 

This investment brings Brainfish support with total capital raised to $5 million within the past 12 months. With this infusion of capital, Brainfish plans to expand its operations into new markets and enhance its portfolio of solutions tailored for online businesses. 

Brainfish, founded in April 2023 by former SiteMinder product developers Daniel Kimber and Ajain Vivek Thankaswamy, offers AI-powered solutions for handling customer queries in real-time. Recognizing the stagnation in traditional customer support methods, Kimber emphasized the need for quick, accurate, and contextualized responses to meet modern consumer demands. 

Leveraging its proprietary AI search function, Brainfish combines business knowledge with contextual understanding to provide personalized answers instantaneously, addressing the evolving needs of both businesses and consumers in the digital age.

Brainfish’s AI search function, a cornerstone of its platform, seamlessly integrates a company’s knowledge base with an in-depth understanding of customer context, enabling the delivery of personalized responses in real-time. This technology empowers businesses to efficiently manage high volumes of customer inquiries while maintaining quality standards, enhancing overall customer satisfaction.

CEO and co-founder Daniel Kimber highlighted the need for modernizing customer support, emphasizing the demand for quick, accurate, and contextually relevant responses. 

Daniel Kimber, CEO and Co-Founder of Brainfish commented on the raise, “Customer support hasn’t changed in decades, and whilst tooling is better, people today want quick answers that are accurate and contextualised. With the backing of the Peak XV team, we’re able to continue pushing the boundaries of customer support and save businesses countless hours by delivering a superior product that works from the very top of the customer funnel. Bad bot answers just won’t suffice anymore.”

With a focus on expansion and innovation, Brainfish aims to further tranform the customer support landscape, leveraging its AI-first platform to meet the evolving needs of businesses and consumers alike.

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