Indonesia Picks GrabHealth to Conduct Online Covid-19 Screening

Indonesia’s Ministry of Health has appointed GrabHealth to provide dedicated Covid-19 screening service via teleconsultation, according to a statement.

The announcement came after Grab Indonesia and Good Doctor Technology Indonesia (Good Doctor) signed a cooperation agreement with the Ministry of Health of Indonesia for the online dedicated Covid-19 screening.

GrabHealth, powered by Good Doctor platform, comes one of the frontliners and officials partners of the government in performing online screening directly with doctor partners on standby 24/7.

The Covid-19 risks screening seeks to help indicate citizens with potentially mild, medium, or severe coronavirus risks before the doctor partners issue further recommendations based on protocols set by the Ministry of Health.

“The 24/7 online Q&A directly with doctor partners of Good Doctor on GrabHealth comes as a free service and will be a crucial early screening step to identify Covid-19 risks among all members of the public, hence minimizing the chance of panicking that leads to overloaded health clinics and hospitals, which may expose them to the risk of Covid-19 infections,” said Health Minister Oscar Primadi.

GrabHealth will provide COVID-19 screening consultation for all Grab users to help identify risks of infection from mild, medium, and extreme close contacts.

When a doctor indicates a mild or medium risk, the patient will be advised to self-isolate. Persons identified with severe risks of infection will be referred for a further diagnosis at preferred COVID-19 hospitals.

The service is currently available in Greater Jakarta, Bandung, Cirebon, Sukabumi, Yogyakarta, Solo, Semarang, Surabaya, Malang, Sidoarjo, Bali (Denpasar), Medan, Palembang, Balikpapan, Samarinda, and Makassar dan Manado.

“Good Doctor is all set to support the government in handling the COVID-19 outbreak with our state of the art technology alongside high service capability, professional doctor partners and we believe that GrabHealth powered by Good Doctor will generate a significant contribution,” said Danu Wicaksana, Managing Director Good Doctor Technology Indonesia.

Within the past week, the platform has shown a 400-percent increase in the Q&As service usage, with topics around COVID-19 increasing 20x comparing March to February.