After receiving controversy on social media over its ambitions to start quick 10-minute meal delivery, India’s online food delivery giant Zomato was obliged to clarify its delivery partners’ road safety. Deepinder Goyal, the founder of Zomato, took to social media to make things clear. He said there are no consequences for delivery times and no rewards for on-time delivery services for both 10 and 30-minute deliveries. He had revealed the company’s plans to begin a pilot of ‘Zomato Instant’ with four sites in Gurugram, India from next month.
In a series of tweets, Goyal stated that the 10 min delivery would be limited to select neighboring regions and a popular and regulated menu. He was reacting to accusations that the company’s ambitions to start rapid deliveries would jeopardize delivery partners’ lives on the roadways.
Many people on social media slammed the corporation, calling the quick delivery risky and unwelcome and claiming that it would lead to delivery staff racing on the highways, endangering their lives and the lives of others.
Karti P. Chidambaram, an Indian lawmaker, claimed it was ludicrous in a tweet. It will place unnecessary strain on delivery people, who are not professionals and do not receive benefits or security and have no leverage in negotiations with Zomato. He brought this up in Parliament and has appealed to the government to press the issue further.
Consider the wellbeing of delivery providers – this pressure might be harmful, tweeted Priyanka Chaturvedi, an Indian parliament member. She is confident that no one minds waiting half an hour for food delivery; the world will not end if the food does not come in that time range, and the world will not be much happier if the food comes 10 minutes.
Goyal stated that delivery partners are unaware of the claimed arrival times for both 10 and 30-minute deliveries in response to the backlash. He also stated that Zomato is constructing new food stations to provide the 10-minute service to particular consumer locations. Maggi noodles will also be available at their 10-minute meal stations.
Furthermore, he stated that Zomato Instant would be available for popular, conventional things that they can deliver in two minutes. For a 10-minute delivery, the typical kitchen preparation time is 2-4 minutes, and the typical distance covered is 1-2 km with a trip time of 3-6 minutes. Zomato’s 10-minute delivery, according to Goyal, will result in less time spent on the road each order. They educate their delivery partners about road safety and even provide accidental and life insurance.