ChrysCapital acquires customer experience firm ResultsCX

ResultsCX, a premier customer experience partner to Fortune-100 and Fortune-500 companies worldwide, has announced a change in its ownership from One Equity Partners (OEP) to ChrysCapital.

Founded in 1999, ChrysCapital, one of the largest and most successful India-based investment advisory firms, has raised $4 billion across eight funds, which are consistently ranked in the top decile of global private equity funds of similar vintage.

ChrysCapital has made almost 100 investments across a variety of sectors and has extensive experience in business services with investments such as Infogain, LiquidHub, GeBBS Healthcare, QuEST Global, Mphasis, Hexaware, HCL Technologies, Infosys, and Spectramind.

OEP is a mid-market private equity firm focused on the industrial, healthcare, and technology sectors in North America and Europe.

Headquartered in Fort Lauderdale, Florida, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies.

The company’s core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and its own SupportPredict digital engagement software as a service (SaaS).

Akshat Babbar, Director at ChrysCapital, said that they are confident that the company will benefit from ChrysCapital’s association given the firm’s rich expertise and relevant experience and are excited to partner with the ResultsCX leadership team to significantly accelerate the future growth trajectory.

Chad Carlson, CEO of ResultsCX, said its new ownership brings the opportunity for ResultsCX to expand its global presence and increase investments in emerging technologies for its clients.

Carlson added that the firm’s established global network and ability to deploy further capital in support of their business make ChrysCapital an ideal partner for ResultsCX.

Greg Belinfanti, OEP Senior Managing Director, also said they are grateful to have been able to partner with Carlson and his leadership team as they shepherded the business through the difficult COVID period and quickly re-accelerated ResultsCX’s growth trajectory.