Wiz.ai Bags Series B to Supercharge Global Expansion of Its Enterprise AI Platform

Led by SMBC Asia Rising Fund, the investment fuels Wiz.ai’s mission to deliver scalable, human-like AI for customer engagement worldwide.

WIZ.AI, a Singapore voice-AI company focused on applying large language models (LLMs) to enterprise customer engagement, has closed a Series B round worth “tens of millions” of US dollars. The financing was led by SMBC Asia Rising Fund (the corporate VC of Sumitomo Mitsui Banking Corporation) and included new strategic investors Beacon Venture Capital and SMIC SG Holdings, while existing backers such as Singtel Innov8 and Granite Asia increased their support. The company said the fresh capital will strengthen its AGI/LLM platform, deepen AI capabilities and fund expansion into new markets, including Latin America.

Wiz.ai has made a name by building voice agents that understand regional languages, dialects and accents — a difficult technical task that global models often struggle with. The startup says its platform combines high conversational accuracy with enterprise-grade security and scalability, and that revenues more than doubled in 2024–25. Investors point to Wiz.ai’s localisation strategy and measurable business outcomes as the rationale for the Series B. 

What Wiz.ai sells — and why local-first matters

Wiz.ai’s product is a voice and omnichannel engagement platform that uses LLMs and speech technology to automate phone and chat interactions. The company emphasises localisation — tuning models for local languages, slang and call-centre conventions — so conversations sound natural to customers in Southeast Asia. For enterprises that must support multiple languages and regulatory regimes, this local focus can reduce friction and improve containment rates (the share of calls handled without human handoffs), which translates into cost savings. (PR Newswire)

That localisation edge is also a commercial differentiator. Large, global LLMs frequently underperform on less-resourced languages; Wiz.ai packages language expertise, production tooling, and integrations for telcos, banks and retailers that need reliable, scalable automation. The platform’s modular architecture also promises flexibility to scale up or down during campaign peaks — an important requirement for enterprise buyers. 

Where the money will go — R&D, partners and new markets

Wiz.ai says the Series B proceeds will accelerate R&D on its AGI/LLM platform, expand its AI Partner Solutions (end-to-end implementation services) and drive geographic expansion, notably into Latin America. The company frames the move as a “local-first” play expanded to other emerging markets where language and localisation are critical. Investors — including SMBC and Beacon VC — highlighted the strategic fit between banking/enterprise customers and Wiz.ai’s human-like voicebots. 

Expanding into Latin America makes sense on paper: many markets there also have multiple languages or dialects and an underserved SME segment that could benefit from automation. But market entry will raise new operational challenges, from compliance and telephony integration to local sales and support. Execution will determine whether the expansion turns into sustainable revenue growth. 

Growth signals — traction, revenue and use cases

Wiz.ai reports rapid commercial traction: thousands of enterprise engagements across telco, banking, healthcare and e-commerce, with over 100% revenue growth in the past reporting year. Use cases typically include automated outbound campaigns, IVR replacement, appointment booking, payment reminders and customer surveys — tasks that are repetitive at scale and measurable in ROI. These outcomes help explain investor interest in a company that can show immediate cost savings and higher engagement rates. 

Still, faster revenue growth from automation does not guarantee profitability. High-value enterprise sales require professional services, integration, compliance and ongoing model maintenance — all of which create operating costs as the company scales. The Series B should give Wiz.ai runway to invest in these areas, but unit economics will be a key metric to watch.

What investors are buying into

Backers framed their investments around three themes: (1) local-first technology that addresses real language gaps; (2) enterprise outcomes with measurable ROI; and (3) strategic partnerships with banks and telcos that can accelerate adoption. SMBC specifically highlighted AI as core to its transformation strategy and sees Wiz.ai as an enabler for customer experience projects across APAC. Beacon VC emphasised the social angle: automating repetitive tasks can free staff for higher-value work, supporting workforce reskilling. 

Scaling is the hard part, but the playbook is clear

Wiz.ai’s Series B confirms investor faith in regionally localised AI for enterprise workflows. The company’s strengths — language expertise, measurable use cases and enterprise integrations — create a defensible niche. But translating that into a global player requires disciplined execution: tighter unit economics, robust compliance, scalable localisation pipelines, and predictable professional-services delivery. If Wiz.ai can balance aggressive product development with disciplined commercialisation, it can broaden from a Southeast Asian leader into a practical supplier for other emerging markets that share similar language and operational constraints. The next 12–18 months — product releases, Latin America pilots and enterprise deals with measurable outcomes — will be decisive. (PR Newswire)

Quick takeaways

• Round: Series B led by SMBC Asia Rising Fund; “tens of millions” raised.
• Other investors: Beacon VC, SMIC SG Holdings, Singtel Innov8, Granite Asia.
• Use of funds: AGI/LLM R&D, AI Partner Solutions, expansion into Latin America and new verticals. 
• Strength: Localised voice agents for complex languages and dialects; enterprise integrations.
• Watch: unit economics, compliance across new markets, and the ability to scale localisation affordably.