Outsourcing management platform ArenaCX gets $4.2m to fuel continued growth

The world’s only outsourcing management platform has received fresh investments amounting to $4.2M to boost its continued market growth.

Funding for ArenaCX came from Eagle Ventures, Sovereign’s Capital, Beyond Capital, Triangle Tweener Fund, and other parties.

Since its creation in 2020, ArenaCX has completely revolutionized the talent outsourcing process by combining a world-class roster of outsourcing companies with a technology-enabled marketplace platform and a concierge to guide companies through the process of supplementing teams with outside talent partners.

Alan Pendleton, Co-Founder and CEO of ArenaCX, said outsourcing allows companies to access talent and continue to scale their business, even in tough markets and amidst a labor crunch.

“Done well, it also yields both performance improvements and cost savings,” Pendleton said.

Pendleton said there are thousands of outsourcing companies around the world with its range of offerings, capabilities, talent pools, and skill sets varying wildly.

He said that the selection process can be daunting. And making the wrong choices can bring serious consequences.

ArenaCX helps companies scale with ease. They also give businesses the confidence that they are working with the right outsourcing partner at the right price and on the right contract terms, Pendleton added.

With over 100 vetted, best-of-breed partners, ArenaCX boasts of being one of the world’s largest resource pools for outsourced talent.

ArenaCX is the easiest place to access world-class global talent, whether it is for customer service, sales and marketing, accounting and bookkeeping, HR and recruiting, or administrative and back office service.

Earlier this year, ArenaCX announced the “Get Labor” solution, a “click-for-labor” button that is available to leading customer service software company Zendesk’s customer base of 180,000.
ArenaCX is also quickly moving to become the preferred labor bolt-on for large technology ecosystems with with other partnerships on deck.

The company is the first tech-powered marketplace platform in the US for business process outsourcing (BPO). It curates and vets BPO partners, using data and industry expertise, to provide an enterprise-level outsourcing RFP experience to companies of all sizes.

Since its official launch in 2020, ArenaCX has developed a marketplace of over 135 business process outsourcing firms that has so far amassed over 500,000 seats of capacity.

All of the partners on the platform operate under contract with standard terms and conditions, making ArenaCX the safest, easiest, and most affordable platform to transact in outsourced business services.